OUR TERMS AND CONDITIONS
These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you,how you and we may change or end the contract, what to do if there is a problem and other important information.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are: Read all about Alla here.
How to contact us. You can contact us by using the contact details here.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
The acceptance of your order will take place when we email you to accept it.
If we cannot accept your order: If we are unable to accept your order, we will inform you of this either by email and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number: We will assign an order number to your order and tell youwhat it is when we accept your order. It will help us if you can tell us theorder number whenever you contact us about your order.
We only sell to the UK: Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from, or deliver to addresses outside the UK. Delivery distances within the UK are at our discretion due to other commitments and demands.
Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a slight degree of tolerance to them.
Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change the product for the following reasons: if we are using seasonal products (such as fruit), different shades of colour (hand mixed colouring).
PROVIDING THE PRODUCTS
Delivery costs. The costs of delivery will be as displayed to you by email/telephone before your order is accepted OR included in the price quoted to you when placing your order.
Collection by you. If you have asked to collect the products from us, you must arrange collection with us by contacting us in advance.
When you become responsible: A product will be your responsibility from the time we deliver the product to you or you collect it from us.
How long do I have to change my mind? How long you have depends on what you have ordered and how it is to be delivered. Please contact us immediately should you change your mind about anything.
PRICE AND PAYMENT
Price for the product. The price of the product will be the price the price quoted on our website, or in the case of bespoke order, the price quoted to you by email or telephone.
When you must pay and how you must pay. Payment is made with a direct Bank Transfer. 50% of the payment is taken upfront to secure the booking and the remaining 50% is paid at least 3 days before collection/delivery date.
HOW WE MAY USE YOUR PERSONAL INFORMATION
How we will use your personal information. We will use the personal information you provide to us:
• to supply the products to you
We do not guarantee that our site will be secure or free from bugs or viruses.You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy If you wish to make any use of content on our site other than that set out above, please contact